Let's check in and keep your progress moving forward
Service Description
Our Member Catch-Up service provides regular, personalized one-on-one meetings designed to help members stay connected, address concerns, and maximize the value of their membership. What to Expect Personalized Attention: 30-minute dedicated sessions with a member representative Progress Review: Discussion of your goals and achievements since the last meeting Issue Resolution: Direct assistance with any challenges you've encountered Resource Navigation: Guidance on utilizing available tools and benefits Strategic Planning: Recommendations tailored to your specific objectives Key Benefits Regular touchpoints ensure consistent communication Quick resolution of questions or concerns Personalized guidance from experienced representatives Opportunity to provide direct feedback Enhanced membership value through optimized resource utilization Scheduling Details Meetings available during standard business hours Easy online booking through our secure portal Flexible rescheduling options Virtual format accessible from any location with internet access Follow-Up After each catch-up meeting, you'll receive: A summary of key discussion points Documentation of any action items Links to relevant resources mentioned Contact information for additional support
Cancellation Policy
We understand that schedules can change. While our bookings are free of charge, we ask that you follow these cancellation guidelines to help us serve all clients effectively. Standard Cancellations Cancellations made 24+ hours before your appointment can be completed through our online portal or by contacting our customer service team. All cancellations will receive a confirmation email. We greatly appreciate advance notice as it allows us to offer the time slot to other clients. Late Cancellations Please notify us as soon as possible if you need to cancel within 24 hours of your appointment. Late cancellations may be tracked in our system but do not incur financial penalties. No-Shows Failure to attend a scheduled appointment without prior notice is considered a "no-show." Repeated no-shows (2 or more within a 3-month period) may result in limitations on future booking privileges. We may implement a waiting period before allowing new bookings after multiple no-shows. Rescheduling You may reschedule your appointment at any time through our online system. For same-day rescheduling, please contact us directly by phone.
Contact Details
info@connecttechglobal.com
London, UK