Refund Policy

Introduction

 

We are committed to delivering exceptional technology solutions that meet and exceed our customers' expectations. This refund policy outlines the terms and conditions under which we process refund requests for our services and digital products. Please review this policy carefully before making any purchases.

 

1. Scope of Policy

 

This policy applies to all technology service packages and digital products offered by Connect Tech Global, including:

 

• Service package tiers (Basic, Standard, Premium, Enterprise)

• Digital products (digital content)

• Subscription-based services

• One-time digital purchases

 

2. Eligibility Criteria

 

To be eligible for a refund, customers must:

 

• Submit their refund request within the specified timeframe for their product type (see below)

• Provide their order number and account details

• Include a brief explanation for the refund request

• Have an account in good standing and not be in violation of our Terms of Service

• Not have exceeded any download or usage limits for digital products

 

3. Service Package Refund Terms

 

Basic and Standard Packages

• Full refund (100%) available within the first 30 days of service initiation

• Applies to all subscription fees paid during the initial period

• No questions asked satisfaction guarantee

 

Premium and Enterprise Packages

• Partial refund (50%) available within the first 30 days of service initiation

• Applies to subscription fees paid during the initial period

• Subject to service usage review

 

4. Digital Product Refund Terms

 

Downloadable Software and Digital Content

• No refunds available for any downloaded or accessed digital products

• Preview versions or samples may be provided for evaluation before purchase

• All sales are final once the digital product has been downloaded or accessed

 

5. Subscription-Based Digital Services

 

• Pro-rated refund available for unused portion of subscription period (yearly plans only)

• No refund for any portion of the subscription period where services were accessed

• Cancellation must be requested before the next billing cycle to prevent additional charges

 

6. Non-Refundable Items

 

The following items and services are not eligible for refund:

 

• Custom development work

• Implementation services

• Third-party integrations

• Domain registration fees

• Setup fees

• Any digital products that have been downloaded or accessed

• Activated software licenses

• In-app purchases or consumable digital items

 

7. Refund Request & Review Process

 

Request Submission

• Email your refund request to support@connecttechglobal.com

• Include your order number and account information

• Provide reason for refund request

• For digital products, include information about download and usage status

 

Review Process

• Our team will review your request within 7 business days

• We may request additional information if needed

• You will receive a confirmation email regarding the status of your request

• Digital product usage logs may be reviewed to verify eligibility

 

Refund Processing

• Approved refunds will be processed within 7 business days

• Refunds will be issued to the original payment method

• Processing time may vary depending on your payment provider

• For digital products, access will be revoked upon refund approval

 

8. Pro-Rated Refunds

 

For eligible packages and digital subscriptions cancelled mid-billing cycle, refunds will be calculated on a pro-rata basis, considering the unused portion of the service period. Pro-rated refunds do not apply to one-time digital product purchases.

 

9. Dispute Resolution

 

If you disagree with our refund decision, you may appeal by:

 

• Submitting a detailed explanation of your appeal

• Providing any supporting documentation

• Including relevant technical information for digital product issues

• Allowing up to 10 business days for review

 

10. Preventing Abuse and Fraud

 

To protect both our customers and our business, we reserve the right to:

 

• Deny refund requests that appear fraudulent or demonstrate service misuse

• Review technical issues that may have impacted digital product usage

• Maintain detailed records of all refund transactions

 

11. Legal Compliance

 

This refund policy does not affect any statutory rights that cannot be excluded or limited under applicable law, including digital consumer protection rights in your jurisdiction. We regularly review and update our policy to ensure compliance with all relevant laws and regulations.

 

12. Transparent Communication

 

Our refund policy is available on our website and during the checkout process. We encourage customers to contact us with any questions before making a purchase.

 

13. Policy Updates

 

Connect Tech Global reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services and digital products following any changes constitutes acceptance of the updated policy.

 

Contact Information

 

For any questions about our refund policy or to submit a refund request, please contact us at:

Email: support@connecttechglobal.com