Refund Policy
Updated: 16/02/2025
Introduction
At Connect Tech Global, we are committed to delivering exceptional technology solutions that meet and exceed our customers' expectations. This refund policy outlines the terms and conditions under which we process refund requests for our services and digital products. We encourage all customers to review this policy carefully before making any purchases.
Scope of Policy
This refund policy applies to all technology service packages and digital products offered by Connect Tech Global, including:
Service package tiers (Basic, Standard, Premium, and Enterprise)
Digital products (digital content)
Subscription-based services
One-time digital purchases
Service Package Refund Terms
Basic and Standard Packages
Full refund (100%) available within the first 30 days of service initiation
Applies to all subscription fees paid during the initial period
No questions asked satisfaction guarantee
Premium and Enterprise Packages
Partial refund (50%) available within the first 30 days of service initiation
Applies to subscription fees paid during the initial period
Subject to service usage review
Digital Product Refund Terms
Downloadable Software and Digital Content
No refunds available for any downloaded or accessed digital products
Preview versions or samples might be provided for evaluation before purchase
All sales are final once the digital product has been downloaded
Sessions and Meetings
Full refund available for cancelled sessions with at least 24 hours notice
50% refund for cancellations with 12-24 hours notice
Rescheduling option available at no additional cost with 24 hours notice
Missed sessions can be rescheduled once at 50% of original cost
Subscription-Based Digital Services
Pro-rated refund available for unused portion of subscription period only on yearly plans not applicable for monthly plans
No refund for any portion of the subscription period where services were accessed
Cancellation must be requested before the next billing cycle to prevent additional charges
Eligibility Requirements
To be eligible for a refund, customers must:
Submit their refund request within the specified timeframe for their product type
Provide their order number and account details
Include a brief explanation for the refund request
Have an account in good standing
Not have violated our Terms of Service
Not have exceeded any download or usage limits for digital products
Non-Refundable Items
The following items and services are not eligible for refund:
Custom development work
Implementation services
Third-party integrations
Domain registration fees
Setup fees
Any digital products that have been downloaded or accessed
Activated software licenses
In-app purchases or consumable digital items
Sessions or meetings cancelled with less than 12 hours notice
No-show appointments
Refund Process
Request Submission
Email your refund request to support@connecttechglobal.com
Include your order number and account information
Provide reason for refund request
For digital products, include information about download and usage status
Review Process
Our team will review your request within 7 business days
We may request additional information if needed
You will receive a confirmation email regarding the status of your request
Digital product usage logs may be reviewed to verify eligibility
Refund Processing
Approved refunds will be processed within 7 business days
Refunds will be issued to the original payment method
Processing time may vary depending on your payment provider
For digital products, access will be revoked upon refund approval
Cancellation Policy
Service cancellation does not automatically trigger a refund. Customers must explicitly request a refund within the eligible period. For digital subscriptions, cancellation will prevent future billing but will not generate automatic refunds for previous charges.
Exceptions and Special Circumstances
We understand that exceptional circumstances may arise. Connect Tech Global reserves the right to:
Evaluate refund requests on a case-by-case basis
Extend refund periods in exceptional circumstances
Offer alternative solutions or credits instead of monetary refunds
Deny refund requests that appear fraudulent or demonstrate service misuse
Review technical issues that may have impacted digital product usage
Pro-rated Refunds
For eligible packages and digital subscriptions cancelled mid-billing cycle, refunds will be calculated on a pro-rata basis, considering the unused portion of the service period. Pro-rated refunds do not apply to one-time digital product purchases.
Dispute Resolution
If you disagree with our refund decision, you may appeal by:
Submitting a detailed explanation of your appeal
Providing any supporting documentation
Including relevant technical information for digital product issues
Allowing up to 10 business days for review
Contact Information
For any questions about our refund policy or to submit a refund request, please contact us at:
Email: support@connecttechglobal.com
Policy Updates
Connect Tech Global reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services and digital products following any changes constitutes acceptance of the updated policy.
Legal Rights
This refund policy does not affect any statutory rights that cannot be excluded or limited under applicable law, including digital consumer protection rights in your jurisdiction.